FAQ

1. Do I have to wear a face covering?
2. Face coverings are not compulsary but we reccomend all guests wear a face covering in public spaces. For the time being our staff will continue to wear face coverings.
3. Is the pool & leisure club open?
4. Yes. All facilities are open and no pre-booking is required.

Prior to your stay

1. If you experience any symptoms of COVID-19 within 14 days prior to your stay, please stay at home.
2. Make yourself familiar with our 'Online Guest Portal'. This can be accessed through a link in your confirmation email and will be incredibly useful throughout your stay. Full guidance for using the 'Online Guest Portal' will be sent to you prior to your stay, on arrival and prior to check out.
3. Using the guest portal you can:
4. Check in online, minimising contact and queues at reception on arrival and also providing us with your contact details to aid with the government Track & Trace system.
5. Request changes to your reservation
6. Inform us of your arrival time, to help us prepare you key card.
7. View or pay your bill.
8. Check-Out online

public areas

1. Face coverings are not compulsary but we reccomend all guests wear a face covering in public spaces. For the time being our staff will continue to wear face coverings.
2. We are increasing cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items.
3. Hand sanitiser stations are available at entrances and in public areas.
4. Protective screens are in place at reception
5. The lift is only to be used by those from single households at any one time.

your arrival

1. Hand sanitiser units will be provided at the entrance and must be used before entering the hotel. We also ask guest to sanitise or wash hands frequently.
2. Where possible, use the 'Online Guest Portal' to pre-check in and speed up the check in process.
3. Contactless or card payment will be taken on arrival with the use of email/e-billing only.

Your bedroom

1. In preparation for your visit an enhanced cleaning and sanitising process will have taken place in your room creating your 'Safe Haven'
2. All linen and towels are washed at temperatures above 60°C for optimal disinfection.
3. All cleaning and disinfection chemicals and materials used meet Covid-19 disinfection requirements.
4. Some unessential high touch items have been removed from rooms to minimise housekeeping contact and risk within rooms, for example cups and crockery will be replaced with single use alternatives.
5. The option of Room Service will not be available.
6. Should you prefer that no one enter your room please use the 'Do Not Disturb' sign. You can also use the Green button on the door lock as a do not disturb.

breakfast

We believe breakfast is one of the most important parts of any hotel stay. For this reason we have made the following changes to ensure a leisurely, luxurious breakfast:

1. Our usual continetal buffet breakfast service has been replaced with a 'Menu & Table Service Breakfast' including cooked items, fresh fruits and continteal style dishes, what we think will be a great valued addition included within your rate.
2. At very busy times you may be required to wait in the lounge area for a table to be sanitised and re-layed.
3. View our updated breakfast menu here: BREAKFAST MENU

Restaurant & Bar

Our restaurant, bar and lounges are open with social distancing guidelines in place and the following adjustments to our usual services:

1. Reservations for lunch and dinner are reccomended.
2. Please wait to be seated to ensure your table has been fully cleaned prior to your use.
3. Menus can be accessed using the digital QR Code or website link on each table.
4. All bills are to be charged to the bedroom or settled via cashless payment.
5. Limited tables available to non-residents on a pre-booked basis only.

Pool & leisure facilities

Our pool and leisure facilities are now open. For full details of operations please visit the Leisure Webpage.

No pre-booking is requried for residents using the leisure faciltiies.

check out

1. Guests are advised to view and settle their bill using the 'Online Guest Portal' where possible in order to minimise contact time at reception.
2. Those unable to access the portal are able to check out as normal at reception with Contactless or Card Payment only and any bills required will be sent via email.
3. We ask for all key cards to be deposited in the box at reception prior to leaving.