FAQ

1. What tier does Lytham St Annes fall into?
2. Our Local Covid Alert level = Very High.
   You can find full details of this here: https://www.gov.uk/guidance/local-covid-alert-levels-what-you-need-to-know#local-covid-alert-level-very-high
3. Can my reservation still go ahead?
4. We are currently waiting for a date wherby we can re-open the hotel following the National Lockdown.
5. Do I have to wear a mask?
6. Yes. A face covering must be worn in all public areas except when seated to eat & drink
7. Can I dine in Cafe Grand?
8. Yes. You can dine on a table with people from your household or support bubble. You cannot share a table with anyone from outside your household or support bubble.
9. Can we visit with friends from outside of our household or support bubble?
10. Unforutnatley not. Tables both inside and outside are single households / bubbles only.
11. How does the 10pm curfew affect me?
12. Last orders in the bar are at 9.30pm with all tables and seating to be vacated at 10pm. We have ameneded our opening hours to allow for earlier bookings from 5.30pm - 8.30pm for dinner.

Prior to your stay

1. It is law that customers can only share a room or dine on a table together when from a single household or support bubble (What is a support bubble?)
2. If you experience any symptoms of COVID-19 within 14 days prior to your stay, please stay at home.
3. Make yourself familiar with our 'Online Guest Portal'. This can be accessed through a link in your confirmation email and will be incredibly useful throughout your stay. Full guidance for using the 'Online Guest Portal' will be sent to you prior to your stay, on arrival and prior to check out.
4. Using the guest portal you can:
5. Check in online, minimising contact and queues at reception on arrival and also providing us with your contact details to aid with the government Track & Trace system.
6. Request changes to your reservation
7. Inform us of your arrival time, to help us prepare you key card.
8. View or pay your bill.
9. Check-Out online

public areas

1. A face covering is required at all times when not seated at a table.
2. Please adhere to current social distancing measures at all times, even where there are no signs or barriers.
3. We are increasing cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items.
4. We are installing hand sanitiser stations at entrances and in public areas.
5. Protective screens will be in place at reception
6. Try to only use your bedroom toilet facilities to reduce the number of people using the public toilets.
7. A new lounge area has been created for residents in the salon to increase social distanced seating.
8. The lift is only to be used by those from single households at any one time.
9. Face coverings are to be worn in public areas, excluding the following food & drink service areas: bar, restaurant, lobby restaurant, lounge, terrace, pool bar & terrace.

your arrival

1. Hand sanitiser units will be provided at the entrance and must be used before entering the hotel. We also ask guest to sanitise or wash hands frequently.
2. Where possible, use the 'Online Guest Portal' to pre-check in and speed up the check in process.
3. Only one person per reservation to complete check-in at the main desk, all key cards will be sanitised. Contactless or card payment will be taken on arrival with the use of email/e-billing only.
4. A strict cleaning process has been put in place to ensure all areas of the hotel are cleaned regularly, especially "high touch" items.
5. Left luggage and portarage facility will be temporarily removed, with exceptions made for guests with mobility issues.

Your bedroom

1. In preparation for your visit an enhanced cleaning and sanitising process will have taken place in your room creating your 'Safe Haven'
2. All linen and towels are washed at temperatures above 60°C for optimal disinfection.
3. Room services will be reduced during your stay. Housekeepers will only refresh towels, disposable cups, coffee capsules and remove rubbish daily upon request. Rooms will be fully serviced on the 3rd night.
4. All cleaning and disinfection chemicals and materials used meet Covid-19 disinfection requirements.
5. Some unessential high touch items have been removed from rooms to minimise housekeeping contact and risk within rooms, for example cups and crockery will be replaced with single use alternatives.
6. The option of Room Service will not be available.
7. Should you prefer that no one enter your room please use the 'Do Not Disturb' sign. You can also use the Green button on the door lock as a do not disturb.

breakfast

We believe breakfast is one fo the most important parts of any hotel stay. For this reason we have made the following changes to ensure a leisurely, luxurious breakfast:

1. Our usual continetal buffet breakfast service will be replaced with a 'Menu & Table Service Breakfast' including cooked items, fresh fruits and continteal style dishes, what we think will be a great valued addition included within your rate.
2. Pre-Booked time slots may be required to accommodate social distancing and manage our reduced restaurant capacity during busy periods. We will be staggering breakfast service times to allow safe distancing, a better flow and enhanced cleaning procedures.
3. View our updated breakfast menu here: BREAKFAST MENU

Restaurant & Bar

Our restaurant, bar and lounges are open with social distancing guidelines in place and the following adjustments to our usual services:

1. Maximum table size of 6 people. Guests must not mingle with other tables. ‍
2. It is law that customers can only visit in groups of up to 6 people from a single household or support bubble (What is a support bubble?)
   
3. Last drinks orders at 9.30pm and the bar & restaurant must be vacated by 10pm.
4. A face covering is required at all times when not seated at a table.
5. The bar stools are not in use. All drinks and food orders are to be taken from tables in the restaurant or lounge.
6. Seating throughout the ground floor of the hotel has been re-arranged to allow for social distancing. Please wait to be seated to ensure your table has been fully cleaned prior to your use.
7. Try to only use your bedroom toilet facilities to reduce the number of people using the public toilets.
8. The restaurant and bar team will:
9. Abide to a strict hand washing and sanitising regime instead of wearing gloves.
10. Serve all food & drink to your table.
11. Menus can be accessed using the digital QR Code or website link on each table.
12. All bills are to be charged to the bedroom to avoid unnecessary contact during the payment process.
13. Limited tables available to non-residents on a pre-booked basis only.

Pool & leisure facilities

Our pool and leisure facilities are now open. For full details of operations please visit the Leisure Webpage.

check out

1. Guests are advised to view and settle their bill using the 'Online Guest Portal' where possible in order to minimise contact time at reception.
2. Double check your room for items of property as items left behind will have to be disposed of.
3. Those unable to access the portal are able to check out as normal at reception with Contactless or Card Payment only and any bills required will be sent via email.
4. We ask for all key cards to be deposited in the box at reception prior to leaving.